Where every click is a journey and every impression counts.
The marketing visualization showing how thousands of potential customers magically transform into a handful of actual buyers, shaped like an inverted cone of broken dreams. Each stage represents another opportunity for prospects to ghost your business entirely. Sales teams love drawing these; conversion rates love destroying the optimism they represent.
How often something occurs within a given time period, whether that's radio waves oscillating, ad impressions served, or your project manager asking for status updates. In physics, it's measured in Hertz; in marketing, it's how many times your target audience sees your ad before they start actively hating you. The sweet spot between "who are you?" and "please make it stop."
A media scheduling approach where advertising runs in bursts with gaps between flights, as opposed to continuous presence. Perfect for brands that want intermittent relevance and confused consumers.
The limit on how many times an individual user will see the same ad within a given time period. Preventing your target audience from developing homicidal thoughts about your brand.
Fear Of Missing Out, the primal anxiety that everyone else is having more fun, getting better deals, or attending cooler events than you. Marketers exploit this emotion like a villain in a Disney movie, using countdown timers and "only 2 left" warnings.
A custom metric cobbled together from multiple data sources that may or may not be measuring anything meaningful. Born in a laboratory, questionable in real life.
The myths, legends, and deeply held beliefs that guide consumer behavior and brand perception. Folklore is why people think Apple products are inherently better or why certain brands are 'trustworthy'—it's the accumulated storytelling that becomes brand truth, regardless of actual product performance.
Limiting how many times the same person sees your ad, based on the radical notion that showing someone the same message 47 times in one day might be counterproductive. It's the marketing equivalent of knowing when to stop talking.
That beautiful moment when incompetence masquerades as brilliance and somehow works out. Often followed by management asking you to replicate the accident as if it were intentional strategy.
Information a company collects directly from its own customers through owned channels, increasingly precious in a post-cookie world where tracking strangers is frowned upon. The marketing equivalent of growing your own vegetables instead of buying them from sketchy data brokers.
Overwhelming someone or a system with excessive volume of something—be it data, requests, marketing messages, or literal water. The goal is saturation; the result is usually chaos or capitulation.
The organized chaos of deciding what to wear based on what celebrities wore six months ago. A trillion-dollar industry built on convincing humans that last season's colors are now morally wrong.
The obsessive practice of analyzing every step of the customer journey to find where you're hemorrhaging potential buyers, then slightly tweaking button colors.
A business model where you offer a free version to get people hooked, then charge them for features they suddenly realize they need.
Tracking user progression through stages of your conversion process—a visualization of where people ghost you.
Studying competitors' sales funnels to reverse-engineer their strategy, because apparently original ideas are overrated. Legal if you don't get caught.
How people react differently to the same information based on how it's presented. Basically psychology proving that '95% success rate' and '5% failure rate' trigger different emotions.
The loss of potential customers at each stage of the conversion funnel—every drop-off that makes your CFO cry.
Advertising across every stage of the customer journey from initial awareness to post-purchase regret. A sophisticated way to spend money on both people who might buy and people who definitely won't.