incident

Beginner 💻 Tech / IT

Definition

In IT and corporate settings, an unplanned event that disrupts normal operations or threatens to do so—basically anything that makes the help desk phone start ringing. Incidents range from minor glitches to full system meltdowns, each triggering incident management protocols. It's the polite way of saying 'something broke' without causing panic.

Example Usage

We had three security incidents last month, all involving phishing attempts.

Source: IT service management terminology

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