Definition

A knee-jerk reaction in the troubleshooting process that actually causes more damage than the initial problem it was designed to overcome.

Example Usage

I can't believe that just happened! I called into to tech support and they had me drop my firewall because I couldn't obtain an IP address. What a troubleshat, now I've got viruses on my machine and can only boot to safe mode, much less connect to the internet!

Origin

Urban Dictionary

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