outsource

Definition

The corporate strategy of paying someone else to do work your employees could do, theoretically saving money while definitely creating communication nightmares. This business practice involves transferring jobs to external providers, usually overseas, then spending the "savings" on conference calls across seventeen time zones. It's how companies reduce costs on paper while increasing complexity in reality.

Example Usage

After the company outsourced customer service, response times improved from 'slow' to 'eventually' and accents became a technical support lottery.

Source: Business terminology

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