Definition
The corporate equivalent of ghosting, where a caller is placed on hold with absolutely zero intention of ever returning to help them. It's passive-aggressive customer service at its finest—why hang up when you can let them marinate in elevator music forever? The digital age's answer to 'let me transfer you to someone who cares' (narrator: no one cares).
Example Usage
The sales guy wanted a discount that didn't exist, so I just put him on eternalhold and went to lunch.
Source: Urban Dictionary (https://www.urbandictionary.com/define.php?term=eternalhold&defid=2551325)
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